1. Privacy and confidentiality

JTC Staffing Solutions employees have access to confidential information, and consequently occupy a position of trust and confidence with respect to the business, our partnered homes and their residents. It is necessary that JTC Staffing Solutions employees, during employment and following termination, under any circumstance, preserve and protect confidential resident, client, and business information.

Confidential Resident Care Information includes, but is not limited to, ANY information derived from a health care facility regarding a resident (current or previous), their medical history, mental or physical condition, treatment, test results, resident and family member conversations and financial information.

Confidential Client Information includes, but is not limited to, ANY information regarding any host site that is being staffed by JTC Staffing Solutions. This includes any verbal, written, electronic or observed information regarding management, current or previous employee or resident information, policies and procedures, and incidents that may occur at the site.

Confidential Business Information includes, but is not limited to, ANY information about JTC Staffing Solutions and its affiliates, employee telephone numbers and address’, spouse’s/relative’s names, SIN, employee evaluations or performance, education, and previous work experience.

Disclosure of any confidential information can cause harm to JTC Staffing Solutions and its affiliates and failure to adhere to the confidentiality agreement will lead to disciplinary action, termination and possible legal action by JTC Staffing Solutions.  All JTC Staffing Solutions staff in every facility they work are responsible for protecting the privacy of the residents in their care. Some general guidance for appropriate disclosure are as follows:

• You may share information with the POA or authorized substitute decision maker (SDM).
• If a resident is able to make his or her own decisions, you must ask for consent to share any personal information with family members.
• You may share a resident’s information with co-workers only if that resident is also under that employee’s care.
• Hold all confidential information in trust and strict confidence and agree that it will be used only for the purposes required to fulfill employment obligations.
• Only disclose information to other employees when it’s necessary and authorized.
• Keep confidential documents belonging to the contracted Long-Term Care home inside the premises at all times

What employees shouldn’t do:

• Use confidential information for any personal benefit or profit
• Take or post images, or other resident information, on social media or other internet platforms
• Disclose confidential information to anyone outside of JTC Staffing Solutions.
• Replicate confidential documents and files and store them on insecure devices